The certification was awarded last Thursday, October 24th, in Madrid, during the SECA National Congress, to three members of the Patient Experience team.
San Roque University Hospitals (HUSR) becomes the first hospital in the Canary Islands to obtain Certification as a Patient Experience Focused Organization , in accordance with the international standard Patients First , endorsed by the Spanish Society of Healthcare Quality (SECA) and the Institute for Patient Experience (IEXP).
The award was officially presented at the 41st National Congress of the SECA , held in Madrid. Representing the extensive Patient Experience team at HUSR, Fabio Colamarino , Oriol Santana , and Yurena Rivero accepted the diploma and expressed their gratitude for this milestone on behalf of all the staff.
A recognition of the culture of care
This certification confirms that HUSR meets eight key dimensions in terms of patient experience, and reinforces its commitment to a healthcare model where people are at the heart of every decision and every process:
- Clear and understandable information for patients and families.
- Emotional Support throughout the entire care process.
- Actively listening of experiences, opinions and suggestions.
- Continuous improvement, based on what really matters to the patient.
- Committed professionals with empathetic and human attention.
- Informed participation in decisions about one's own treatment.
- Evaluation of perceived results and quality of care.
- Value-based healthcarefocused on health, well-being and efficiency.
A collective achievement at HUSR : “This milestone would not have been possible without the involvement of the entire team. It reflects a cross-functional culture where every professional, from their area, contributes to improving the experience of those who trust us,” HUSR management emphasizes.
The hospital group is thus advancing its commitment to more humane, empathetic, and person-centered care , aligned with international quality standards and the real expectations of those involved in healthcare, whether patients or their families. The Patients First certification is not an end point, but rather an impetus to continue moving forward. At HUSR, we firmly believe that excellent healthcare is only possible when the patient and the professional are placed at the center. Therefore, we want to continue spreading this culture, both within and beyond our organization, working every day to improve the experience of those who place their trust in us and those who make care possible.