San Roque University Hospitals (HUSR) has launched an innovative digital tool that allows relatives of surgical patients to check the status of the surgery in real time, thus reinforcing its commitment to technology, transparency and people-centered care.
This new system works simply and securely. Upon admission, the Admissions department provides accompanying persons with a letter containing an anonymous QR code linked to the scheduled procedure . This allows family members to access an online platform displaying the different phases of the surgical process. This information can be viewed on a mobile device or on monitors installed in the waiting rooms.
Having this information available in real time offers greater peace of mind and confidence , as it allows you to know precisely what stage the procedure is at without having to physically wait in the waiting room. This way, companions can manage their time more freely, remaining informed of every step in the process.
The tool also helps reduce the anxiety and uncertainty common during these times, facilitating clearer and more efficient communication between the healthcare team and family members . Furthermore, this system helps optimize resource management and consultation times, preventing overcrowding at reception desks and allowing in-person care to focus on those consultations that truly require it.
With this initiative, San Roque University Hospitals reaffirms its commitment to technological innovation in healthcare and to a more comfortable and personal healthcare experience for both patients and those who support them throughout the entire process.
